Leading systems in healthcare

Unlocking the mysteries of social complexity

Physicians are forced to act as experts – not only because of their training, but also because the structure and culture of the health system force them into that expert role. As a result, physicians can struggle when asked to practice systems thinking and engage in the transformation of the health and disease care system.

This course helps physicians understand and practice systems thinking in an interactive way, and makes large complex systems more understandable to live in and influence. Systems thinking will come alive through exercises, learning through a virtual organization and working on a case action plan.

Return on investment

  • Examine and discuss the complexity of the Canadian system for health and disease care
  • Develop and apply skills in sense-making to guide decisions in complicated, complex and chaotic systems
  • Assess your level(s) of leadership agility and determine what skills are needed in different systems
  • Recognize and influence underlying archetypes and social systems patterns causing resistance to systemic changes
  • Uncover and interpret patterns of interaction and learn to foster and manage relationships, in a virtually created organization, by
    o   exploring, discussing, and experiencing the different worlds of Tops, Middles, Bottoms, and Customers (Patients)
    o   developing concrete strategies for working more constructively within the system and respective organizations
    o   conversing on leadership strategies that address issues systemically rather than personally.


  • Vancouver: April 18-19, 2018
  • Montreal: September 26-27, 2018


2 days

Maximum class size

40 participants

Faculty team


This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.