Conflict management (online course, conducted in French)

The stresses and pressures of today’s demanding workplaces can lead to conflicts at multiple levels.

This Physician Leadership Institute (PLI) course will teach you tactics and strategies to better manage those conflicts when they arise, including processes to reach a solution or to actively resolve disagreements.

Conflict management is 1 of 6 core courses ― essential training for physicians interested in or engaged in a leadership position.

Expect to learn how to:

• differentiate between types of conflict and conflict management styles;
• discuss strategies to recognize and manage conflict situations; and
• practise a collaborative model to address conflict with individuals, teams and organizations.

Who is this course for?

• Anyone looking to better manage conflicts at work
• Physicians interested in or engaged in a leadership position