Crucial Accountability© – a VitalSmarts© product

Hold anyone accountable—no matter their power, position or temperament
Course description

Doing your part to build a respectful and productive work environment is crucial to your success as a leader.

This Physician Leadership Institute course, Crucial Accountability© by VitalSmarts©, builds on your crucial conversation skills* to help you master performance and accountability discussions. You’ll practice skillful ways to motivate and move others to action respectfully. And, by learning to hold each other accountable, you will avoid some common causes of burnout such as rework or lack of follow up.

Crucial Conversations©* is a prerequisite for this course―it teaches leaders how to manage all types of conversations candidly and respectfully. If you’ve taken the course more than 24 months ago, we strongly encourage you to review those materials before participating.

Expect to learn how to:

  • Hold one another accountable;
  • Identify and resolve gaps between expected and actual performance;
  • Build a more respectful and effective work environment through strengthening accountability.

Who is this for?

  • Anyone who has taken the Crucial Conversations© course;
  • Those who rely on the efforts of others to accomplish projects or tasks;
  • Those who would like to master performance and accountability discussions.


Duration: 1 day (9-5 PM ET)

Maximum class size
40 participants
Faculty Team
Academic Degree


This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.