Crucial conversations will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.
Identify the communication challenges health care teams face and acquire practical tools to deal with them;
Understand yours and others’ roles in critical conversations;
Acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them;
Recognize a crucial conversation or issue and learn how to work through it to find a resolution.
Who is this for?
Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict;
Those who want to develop conversation skills that build trust, alignment and understanding;
Anyone who wants to learn how to reduce and diffuse conflict through conversation.